Support Ticket is the ONLY ticket management tool that makes it easy for you to manage support tickets smoothly. You and your team can access your clients’ tickets, respond to them, and resolve them - in a few clicks.
Keep track of all your tickets and agents with ease. support ticket centralized dashboard puts all clients tickets, as well as all your agents in one place. This way, it’ll be easy to ensure that queries are being addressed at the right time.
Make it super easy for your clients to create tickets. With TicketGo SaaS, your clients can open tickets in seconds. They also receive instant responses from your agents - so they can rest, assured that help is on the way.
Attend to your customers’ queries in record time, and gain their trust. With TicketGo SaaS, multiple admins from your team can access and manage tickets.
Support Ticket makes creating tickets fun and simple for your clients. Your clients can select their query from a list of FAQs, fill the simplified form, attach files, submit, and receive a unique ticket ID - In a matter of seconds!
Get easy access to open and closed ticket statistics. A visual presentation of categories and a monthly generated ticket chart are presented.
Manage and control your entire support ticket system without lifting a finger. Create ticket categories, organize tickets, respond to them, and edit their status. Add multiple admins and agents, assign customer requests to them - and do so much more!
View all your tickets and agents at a glance. Access the statistics of all your tickets and agents. View a monthly support ticket chart, get a graphical presentation of all ticket categories, and more! - in just one dashboard.
The Frequently Asked Questions are always convenient no matter what. What about the feature which adds more benefit to that? Here, this Knowledge Base Module is helping you with the same. You can update the “Knowledgebase Category” according to your requirements and familiarity, and you can give a thorough description under the particular title.
The custom ticket form has made the process of questioning easy and reliable. Once you submit the ticket, a unique link has been generated for you for further communication which makes the whole process smooth.
Add new tickets as and when required. Get a detailed list of all the generated tickets with their respective ticket IDs, categories, subject, status, and essential information. Edit them by adding a new response or changing the status with a simple click.
With Smartify ERP, you can conveniently manage all your business functions from a single location.
Access over Premium Add-ons for Accounting, HR, Payments, Leads, Communication, Management, and more, all in one place!
Trouvez des réponses aux questions courantes sur notre module de billetterie de support.
Notre système de tickets de support permet aux clients de soumettre des demandes via plusieurs canaux (email, formulaire web, portail), qui sont ensuite organisées, priorisées, assignées au personnel approprié, suivies jusqu'à la résolution et analysées pour une amélioration continue.
Oui, le système vous permet de définir des catégories de tickets personnalisées, des sous-catégories, des niveaux de priorité et des politiques de SLA pour s'aligner sur vos processus de support spécifiques et vos exigences commerciales.
Absolument. Vous pouvez configurer des réponses automatiques, des règles de routage de tickets, des flux d'escalade, des notifications de SLA et l'automatisation des processus pour rationaliser les opérations de support et assurer une prestation de service cohérente.
Le module de tickets de support fournit des analyses complètes comprenant les temps de réponse, les taux de résolution, la conformité aux SLA, les métriques de performance des agents, les scores de satisfaction client et l'analyse des tendances pour optimiser vos opérations de support.
Oui, les clients peuvent accéder à un portail libre-service pour consulter leur historique de tickets, vérifier l'état actuel, ajouter des commentaires ou des pièces jointes, recevoir des mises à jour et fournir des commentaires sur les problèmes résolus.
Le module de tickets de support s'intègre parfaitement avec le CRM (pour le contexte client), la gestion de projet (pour la résolution des problèmes), la base de connaissances (pour les solutions) et les ventes (pour l'identification des opportunités), créant une expérience de service client unifiée.
With Smartify ERP, you can conveniently manage all your business functions from a single location.
